Unable to finalize an application

Borrowers need to accept or agree to all loan disclosures and terms before their application is complete. On occasion, borrowers think they are stuck because they can't locate the button to accept or continue through the disclosures or finalize their application.

The button is there, usually at the bottom right of the screen, below the text.

Symptom: The borrower says they selected the "I hereby apply" options in the loan screen and nothing happens, or they can't find the submit button.

The Agree button is below the visible screen

1. Ask your borrower to scroll to the bottom of the page.
2. Ask them to look in the lower right corner for the Agree button.

Once they click it, the application moves to the next screen.

The borrower hasn't scrolled through the loan disclosures

Once the borrower has selected either a Line of Credit or Term Loan offer, they will see a summary of loan terms, and must agree to required loan disclosures.

The borrower must click on the first disclosure in the list, then click Accept in the lower right corner of the screen. The next disclosure will display and the borrower will accept each one as presented.

The Submit My Loan button appears in the lower left side of the screen only after the borrower scrolls through and agrees to all loan disclosures.

The borrower is on a mobile device

Borrowers applying with their mobile device can sometimes miss the Accept or Submit buttons. Ask the borrower to scroll down to locate the buttons or use a tablet or computer to complete their application.