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The consumer loan status page; canceling a loan

When your borrower finalizes their loan application and is approved, they receive confirmation emails and the loan appears in your Action Center. This article covers what your borrower sees next, the status page they can return to, and how an application may be canceled by the borrower before funding.

What your borrower sees

Once the borrower sees the confirmation screen that their loan is complete, they'll receive an email confirmation of the loan as well.

Emails your borrower receives

  • A notice of credit activity, sent right after the credit pull
  • Confirmation emails after application submission
  • A Your loan or line application is complete email after the loan is approved and the borrower has signed all loan disclosures, with a link to their loan status page

What your team sees

A new record appears in the Action Center. Consumer loans usually have only two steps: establish the loan on your core and connect autopay (if applicable). If the borrower changed their address during the application process, additional reviews may be needed by your team.

Loan funding timeline

The loan funding timeline is set by your financial institution, typically 2-3 business days from approval. Check the record in the Action Center: the loan is funded after all booking steps are complete. If they qualified without a checking account at your institution, the loan isn't funded until they open one.

The borrower loan status page

Your borrower can check the status of a loan application and view every signed disclosure document on their loan status page. Point borrowers here when they ask for documents or an update. Borrowers access the status page:

  • From the link in the Your loan or line is complete email they received.
  • By clicking Login on your loan site. The page shows any open application or upcoming renewal.

The page shows:

  • A status bar, such as loan was submitted or is processing
  • Copies of all signed documents and disclosures
  • The deposit analysis used to size the loan
  • A Cancel This Loan button (appears before loan funding ONLY)

Note: The loan status page does not expire. It stays available unless your institution ends the program and asks for records to be destroyed.

Canceling before funding

Your borrower can cancel a loan application at any time before the loan is funded:

  1. Your borrower opens the loan status page from the email link, or clicks Login on your consumer loan site.
  2. Your borrower clicks Cancel This Loan.

The application is canceled. Your borrower will see a cancellation banner, along with the loan summary and signed loan disclosures. The application status will show "Canceled by customer" on the page as well as within the Action Center.

To help a borrower cancel, you can:

  • Resend the loan summary email from the Action Center so your borrower can use its link to cancel.
  • Cancel the application yourself in the Action Center. Note: The reason you enter during the cancellation process is emailed to your borrower.

Canceling does not undo the hard credit pull. A reapplication within 30 days reuses the credit score, but the offer can change based on your current approval guidelines.

Note: After funding, your borrower cannot cancel online.