A staff member can't sign in to the management portal

Symptom: A staff member sees an error on the sign in page or is unable to log in.

The staff member forgot their password

1. Click the Forgot Password link in the upper right corner of the login page.
2. Enter your work email address. A password reset email will be sent there.
3. Follow the steps in the email to set a new password.

The user was disabled or never added

1. Ask your internal management portal administrator to open the user list.
2. Check that the user exists and is active.
3. Add the user again or re-enable them if needed. 
   Note: if the user is disabled, click the Re-enable button to restore their access.

The staff member signed in but can't see a menu

They are signed in, but their permissions don't include that area. Ask your internal management portal administrator to check their permissions.

To learn how to sign in, see Navigate the management portal. To manage users, see Managing users and permissions.