Your role in the Autobooks chargeback process
Autobooks works with your customer when a chargeback occurs. On occasion, we need your help
Picture it: Your business owner has worked hard to fulfill their customer's order. The customer has paid their invoice, and the item was shipped. Once the goods are received, there is some damage and the customer isn't happy. They contact their credit card company to dispute the charge, and haven't even called the business owner first to work it out!
This situation is called a dispute (for ACH/bank transfer payments) or a chargeback (for credit/debit card payments).
When we need your assistance in the chargeback process
When a chargeback occurs (and during any refute process) the chargeback funds are debited from the bank account the business has associated with Autobooks. If the refute process is successful, the chargeback funds will be credited back to that bank account upon resolution.
If Autobooks is unable to debit the funds, we will reach out to you for assistance. Common scenarios in which we are unable to debit funds could be:
- The bank account has been frozen by you due to other circumstances
- A debit blocker has been placed on the bank account
It is important to respond promptly to Autobooks when this situation occurs, as some chargeback instances may indicate fraudulent activity.
To learn more about the chargeback process, click here.