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What to do if a credit card on file has expired

Manage any payees that are associated with a credit card if that card has expired.

The person or business you're sending money to is called a payee. You may have selected a credit card as the default payment method for a payee (which is a great choice!) but when a credit card reaches its expiration date, you'll need to update the default payment method.

We'll notify you that a card has expired, and give you options to update your payment method:

1. Email Notification - we'll send an email notice about the expired card, and ask you to log into online bill pay to rectify it.

2. Within online bill pay - when you open bill pay, you'll see a notice on the All Payees page.

View expired card messages in online bill pay

PayeeAddPayee

  1. Navigate to your list of payees inside Bill Pay.
  2. Click the Review Messages button.
  3. The Edit Payee box will appear, along with a warning message that the card is expired.
  4. Click on an action in the message to continue. You may choose to Update expired card or Choose a different Pay From Account.

Edit Payee

Once you've taken action, click Save to complete your changes.