What is a "Designated Fraud Contact"?

A designated fraud contact is the individual or team at your financial institution that would be the point of contact with Autobooks to manage fraud escalations and high-risk scenarios.

Here at Autobooks, our partnership with our financial institutions and merchants is of the highest importance.  Part of that partnership includes working together to identify and prevent fraud. To that end, our Risk team works to build a close relationship with your designated fraud contact (whether an individual or team) in combatting losses.  Our Risk team is careful to only reach out when we are highly suspicious of a merchant’s account based upon either transaction history or attributes of the merchant.  When we do reach out, we ask our partners to assist us in the following manner.

The designated fraud contacts’ responsibilities include, but are not limited to, the following:

  • Respond within 24 business hours to a suspected fraud escalation initiated by Autobooks.
  • We ask that your response include your detailed findings in regard to the particular merchant.
  • Placing a hold on the merchant account when Autobooks deems that it is likely fraudulent.
  • Assist Autobooks in recouping funds that were lost due to chargebacks regardless of if it resulted from a fraudulent transaction.

If you have any questions – feel free to reach out to us at risk@autobooks.co