Here at Autobooks, our partnership with our financial institutions and merchants is of the highest importance. Part of that partnership includes working together to identify and prevent fraud. To that end, our Risk team works to build a close relationship with your designated fraud contact (whether an individual or team) in combatting losses. Our Risk team is careful to only reach out when we are highly suspicious of a merchant’s account based upon either transaction history or attributes of the merchant.
How to designate a fraud contact
Autobooks will ask you to designate a person (or a team) as a designated contact for any fraud concerns we may have about a merchant.
You can designate a contact in two ways:
1) Upon login through the pop-up reminder - this pop up will appear once every 30 days, until a contact is established for your financial institution. Click to designate yourself as the fraud contact OR invite another user to the Hub as the designate.
2) Within your user profile - click on your user name in the upper right corner of the Hub upon login, then select Profile. There you will see a toggle switch for the designated fraud contact. Turn the switch ON if you are the contact, leave the switch OFF if you are not the fraud contact for your financial institution.
What a designated fraud contact will do
The designated fraud contacts’ responsibilities include, but are not limited to, the following:
- Respond within 24 business hours to a suspected fraud escalation initiated by Autobooks.
- Include your detailed findings in regard to the particular merchant when corresponding with Autobooks.
- Place a hold on the merchant account as soon as Autobooks deems that it is likely fraudulent.
- Assist Autobooks in recouping funds that were lost due to chargebacks (regardless if it resulted from a fraudulent transaction).
If you have any questions – please feel free to reach out to us at risk@autobooks.co