User/Account Management
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      1. Partner Success Center
      2. Bill Pay Payment Admin Portal
      3. User/Account Management

      Reset a user password in the Bill Pay Payment Admin portal

      Reset a user password

      1. Click on the user name from your search results list in the User Maintenance feature.
      2. In the Users list, click the user name you wish to edit. Remember, the Admin user profile will have a "person" icon in front of the user name. 
        Users that have already been permanently disabled will have a red X in front of the user name.
      3. Click Reset Password.
      4. A confirmation pop-up will appear. Click Yes to continue, click No to return to the User Information screen.
      5. A success message will appear. Click OK to return to the User Information screen.

      Note: A temporary password will be sent to the user's email address on file. The user must follow the instructions within the email to reset their password.