Once you've searched for (and located) the user, most actions you can take start with the User Profile.
Edit an Admin User profile
- Click on the Admin User from your search results list in the User Maintenance feature.
- In the Users list, click the user name you wish to edit.
Remember, the Admin user profile will have a "person" icon in front of the user name. Users that have been permanently disabled will have a red X in front of the user name. - Click the pencil icon next to Profile Information.
- Once all changes have been made, click Save.
Edit FI Admin User roles
- Click on the Admin User from your search results list in the User Maintenance feature.
- In the Users list, click the user name you wish to edit.
Remember, the Admin user profile will have a "person" icon in front of the user name. Users that have been permanently disabled will have a red X in front of the user name. - Select or de-select any Admin roles, Product roles, or Business Billpay roles you wish to modify for the Admin user.
- Click Save to complete your updates.
Key takeaways
- Be sure to only add Product Role access for the bill pay products you actually offer within online banking.
- Be mindful as to what level of access an Admin should be granted. For example, assigning the Admin Assist role grants a user the ability to access a customer's account and take action on their behalf.