Unlike other merchant vendors, Autobooks performs an upfront risk assessment, monitors payment activity for potential fraud for as well as manages the resolution of customer disputes (chargebacks).
Autobooks has a standard process to approve customers (merchants) to accept payments.
General Onboarding Process
Your customer will initiate the set up of their Autobooks account within your online bank environment by performing these steps:
- The customer will click on an Autobooks module and will be presented with our terms and conditions. They must click Accept to continue.
- Answer a few questions about their business. NOTE: The number of questions we ask about the business will vary. It is dependent on the data we receive from your customer database.
After the customer accepts our terms, the customer's data is shared between your banking system and Autobooks. We use this data to run an automated risk assessment to approve the customer for payment processing. Approximately 75% of customers are approved for digital payments within seconds.
Autobooks will inform the customer via email of their approval. This email will contain our processing rates for card and bank transfer type of payments, as well as the business' payment processing limits.
What happens if my customer isn't instantly approved to process payments?
About 25% of customers require a manual risk review.
Autobooks may require additional information from the business. We attempt to gather additional information in a few ways:
- Reach out via email - our team will email the customer to gather additional information.
- Reach out to your financial institution - your financial institution may be able to contribute additional information using our Progress Center tool within the Autobooks Hub. We may contact your primary Autobooks project manager directly.
- Reach out via phone - our team may call the customer to gather additional information.
The customer is informed if they are under manual review, and we will update the customer via email in the event we cannot approve them for digital payment processing.