Editing or Canceling a payment in Bill Pay

Editing a Payment

You can edit a payment after it’s scheduled—right up until it’s processed. This gives you the flexibility to make changes as needed, so your payments always go out the way you intend.

There are two ways to edit a scheduled payment:

Option 1:

1. Select View Payments using the I want to drop-down menu.
2. Find the appropriate payment.
3. Click the edit (pencil) icon.
4. Update your payment details as needed, then click Save.

Option 2: 

1. Click the edit icon next to a payment in the Scheduled Payments panel.

2. Edit the payment information and click Save when finished.

Canceling a Payment

You can cancel a scheduled payment any time before it’s processed. Whether plans change or a mistake was made, this feature puts you in control.

Option 1:

1. Select View Payments using the I want to drop-down menu.
2. Find the appropriate payment.
3. Click the Cancel Payment icon. 
4. Click Yes to confirm the cancellation; click No to leave the payment active.

Option 2:

1. Click the Cancel Payment icon next to a payment in the Scheduled Payments panel.

2. To confirm cancellation, click Yes. To leave the payment active, click No.

Option 3 (pay by card only):

Users that make payments using a credit card will receive an email notification of the upcoming payment. This notice will go out 3 business days prior to the payment send date. If the user wishes to cancel the scheduled payment, they can do so through the email notification.

1. The user will click Cancel Payment in the email notification.

2. A secure browser will open on their device (whether computer or mobile). The payment information will be displayed, along with action buttons to Keep Payment (not cancel) or Yes, Cancel Payment.

3. Once a selection is made, the user will see a confirmation that the payment has been canceled.

4. The user will receive an email confirmation that the payment was successfully canceled.