User/Account Management
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      1. Partner Success Center
      2. Bill Pay Payment Admin Portal
      3. User/Account Management

      Lock or Disable a user within the Bill Pay Payment Admin portal

      The Bill Pay Payment Admin portal allows you to manage your users access. You can temporarily lock a user's access, or permanently disable the user.

      Lock/Unlock a user

      1. Click on the user name from your search results list in the User Maintenance feature.
      2. In the Users list, click the user name you wish to edit. Remember, the Admin user profile will have a "person" icon in front of the user name. 
        Users that have already been permanently disabled will have a red X in front of the user name.
      3. Click Lock User.
      4. Click Confirm to lock the user's access, click Cancel to return to the User Information screen.

      Tip: To unlock a user, simply repeat the steps above. For Step 3, the button will now say Unlock User.

      Disable a user

      Warning: Disabling a user will permanently disable their access. The user CANNOT be re-enabled.

      1. Click on the user name from your search results list in the User Maintenance feature.
      2. In the Users list, click the user name you wish to edit. Remember, the Admin user profile will have a "person" icon in front of the user name. 
        Users that have already been permanently disabled will have a red X in front of the user name.
      3. Click Disable User.
      4. On the confirmation pop-up, click Yes to permanently disable the user. Click Cancel to go back to the User Information screen.

      AdminPortal-UserProfileInfo